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Vance Hunt has provided home-user help desk style support for his consulting company for over 6 years. Making his home in beautiful Southern California, Vance provides general computer Q&A for users via his weekly column.

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Icon of Vance HuntFriday, December 08, 2006
Another reason to *think* about switching to GMail.
By Vance Hunt
 
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Q: I use Outlook 2003 for all my POP3 email accounts. Sometimes when I am traveling, Outlook will display the "Receiving message # of #", get to the highest number (or close to it), then just sit there. If I cancel the action and try again, it downloads all the emails it already downloaded again.
 
A: A slow connection or on a connection that disconnects a lot (and this can be dial-up, wireless, when you're VPNing somewhere, etc) can result in Outlook not communicating correctly with the host POP3 email server.  If Outlook was unable to successfully tell the email server that it downloaded the messages, then those messages are not removed from the server and you get them again on the next time a send/receive action is performed.

I rarely see this when you are downloading just a few emails, but when its been a while and Outlook is pulling 500 emails (498 of them being spam is often my case) the trouble can occur.  Outlook allows you to check for emails from all your accounts at once, in groups your define, or individually.  If you have more than one account and you're experiencing the issue, I suggest that you perform a receive action on each account individually by pressing the down arrow to the right on Send/Receive toolbar button, hover over each account, then select inbox from the fly-out menu.

If you do discover that the problem is with just one of the account, and you can access that account via a web interface, I suggest you clean out the messages via the web first and then try the download again.



Q: I'm preparing an application for deployment to my users via SMS using Wise for Windows Installer.  The application is a minor upgrade to an application already deployed and I would like to use the Upgrade feature to have the Windows Installer automatically uninstall the prior version before installing the new version.  It says it is uninstalling the old version, but when the installation is done, the old version is still there.
 
A: When using the Windows Installer Upgrade feature in WfWI, by default the old applications are removed after the new application has been installed.  This is to allow you migrate settings, etc.  The problem you're seeing is when the application you are installing installs into the same directory as the application you are removing.  As you're GUID code is different than the one used to install the previous version, the Windows Installer does not consider it to be the same application and therefore does not provide you with the Reinstall / Repair / Uninstall dialog.  Because the new application is installing the same files (just different versions), it skips any file it already finds on the local system in the same location.  At the end, when it performs the removal of the old version, no files that are part of the primary install are removed, leaving you with the old files now associated with the new install.

If you are going to go with the upgrade route instead of the Reinstall/Repair route (both have their advantages), you need to change when the installer removes existing versions.  Different versions of Wise for Windows Installer have different ways to get to this, but you need to go to the MSI Script section, and edit the installation sequence under the Execute Immediate section.  Look for the RemoveExistingProducts line item towards the bottom and move it up the list, no higher than the InstallValidate line item. 

This will result in the old version being uninstalled first, then the new version being installed.  Because the files from the old version are not present any longer, the new files will be placed as expected. 




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